RATP Dev London Head Office

Busways House
Wellington Road

Tel: 020 8400 6665

Customer services

We welcome your comments, compliments and complaints. London Buses Customer Services handle customer contacts on behalf of all London bus operators.

You can get in touch with them via the following:

TfL Customer Services
4th floor, Zone B5, 14 Pier Walk, London, SE10 0ES

Tel: 0343 222 1234 (08:00–20:00 Monday–Friday)
Email: customerservices@tfl-buses.co.uk

Travel enquiries

For general travel enquiries we recommend using Transport for London’s journey planner which can be found at:

Tel: 0343 222 1234 – 24 hours a day.

Lost property

If you have lost any property on a London United, London Sovereign or Quality Line bus, please contact the garage for the route that you travelled on. A list of our routes and the garages they operate from is available here.

If it has been more than three days since you lost your property, please contact Transport for London’s Lost Property Office.

TfL Lost Property Office
200 Baker St, London, NW1 5RT

Tel: 0343 222 1234 (08:30–16:00, Monday–Friday except Bank Holidays)